Knowledge is power. Everyone knows that and having access to information is key to any business. Staff and customers alike benefit from being able to find and access the information they are looking for quickly.
This is where enterprise search really shows its value. Having a dedicated system to allow you to search for information all across the organisation is important for many reasons.
Benefits of Enterprise Search
Information can be found with just a simple search query. Instead of trawling through huge amounts of data, or reading through multiple page of the website, one search can find you the information you need. This cuts out wasted time, frustration and stops potential customers leaving your website unsatisfied.
Overall company productivity will improve. Your staff will no longer be spending large parts of their work day searching for the right information; it will be available faster, allowing them to get back to the real work!
The increase in productivity and reduction in lost customers is going to lead to cost savings. Not only are you going to save money on inefficient work time, customers will be able to find answers themselves. This means they are less likely to call up or email with questions, allowing you to reduce costs.
Staff won’t have to spend a lot of time searching for information they are looking. They will spend less time recreating documents that already exist just because they can’t find them. They will simply search and find the information in minutes.
Have you ever made a decision without all the relevant information because you can’t find it? If a decision is needed straight away, you need your data at your fingertips. Enterprise search gives you instant access to the data you need to make better -informed decisions.
Few companies stick to a strict nine-to-five schedule anymore. Customers and offices around the globe mean that information needs to be accessible at any time of the day. You might not be able to call up the manager in New York in the middle of the night for information but you can find it internally through enterprise search.